Terms of Service

Summit Heating and Cooling provides comprehensive HVAC services including:

• Heating system installation, repair, and maintenance
• Air conditioning installation, repair, and maintenance
• Ventilation system services and duct cleaning
• Emergency HVAC repairs (24/7 availability)
• Energy efficiency consultations and upgrades
• Indoor air quality assessments and solutions

By using our services, you agree to these terms and acknowledge that all work will be performed in accordance with local building codes and industry standards.

Our commitments include:

• State-licensed HVAC technicians and contractors
• Comprehensive general liability insurance
• Workers' compensation coverage for all employees
• Bonding and surety protection
• Ongoing professional education and certification maintenance
• Background checks for all technicians

License information is available upon request and can be verified with the appropriate state licensing board.

Our pricing and payment terms:

• Free Estimates: We provide free estimates for most services
• Transparent Pricing: All costs will be clearly explained before work begins
• Written Quotes: Formal quotes provided for all major installations
• Payment Terms: Payment due upon completion unless otherwise agreed
• Financing Available: Flexible payment options for qualifying customers
• Emergency Service: Additional charges may apply for after-hours service

Appointment scheduling policies:

• Scheduling: Appointments can be scheduled by phone or through our website
• Confirmation: All appointments will be confirmed 24 hours in advance
• Arrival Window: We provide 2-4 hour service windows
• Cancellation: 24-hour notice required for cancellation
• Rescheduling: Free rescheduling with adequate notice
• No-Show Policy: Service fees may apply for missed appointments
• Emergency Service: Available 24/7 for urgent HVAC issues

We stand behind our work with comprehensive warranties:

• Labor Warranty: 1-year warranty on all labor and workmanship
• Parts Warranty: Manufacturer warranties on all parts and equipment
• Installation Warranty: Extended warranties on new system installations
• Satisfaction Guarantee: 100% satisfaction guarantee on all services
• Callback Service: Free return visits for warranty-covered issues

While we maintain comprehensive insurance and strive for excellence, please note:

• Our liability is limited to the cost of services provided
• We are not responsible for pre-existing conditions or damage
• Customer must provide safe working conditions and access
• Any modifications to quoted work require written approval
• Permits and code compliance are joint responsibilities
• Force majeure events are excluded from liability

These terms are governed by New Jersey state law. Any disputes will be resolved through binding arbitration in Bergen County, New Jersey.